Frequently Asked Questions
How long does it take to ship after placing an order?
Each VialNest storage case is carefully designed, produced, and inspected before shipping.
Orders are typically processed and shipped within 2-3 business days after purchase.
Please note that processing time does not include transit time.
Can I cancel my order after placing it?
If you need to cancel your order, please contact us before your order has been shipped. We will do our best to assist you.
Once your order has been shipped, it can no longer be canceled.
How long does shipping take?
Once your order has been handed over to the shipping carrier, delivery typically takes 7-10 business days.
Delivery times may vary depending on your location, weather conditions, holidays, and carrier schedules.
Will I receive a tracking number?
Once your order has been shipped, we will provide a tracking number via email. You can use it to track your package status and delivery progress.
What is your return policy?
We accept returns within 30 days of delivery.
To be eligible for a return:
- The product must be unused, in its original condition, and suitable for resale;
- The product must include the original packaging.
Returns that do not meet these requirements may not be accepted.
Who pays for return shipping?
For returns due to personal reasons (such as changing your mind, ordering the wrong item, or no longer needing the product), customers are responsible for return shipping costs.
If the return is caused by a product issue, such as:
- Damage during delivery;
- Manufacturing defects;
VialNest will cover the return shipping cost and provide an appropriate